Privacy Policy

Effective Date:01.10.2025

 

Last Updated: 01.10.2025

We are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information You Provide

When you register an account, place an order, subscribe to our newsletter, or contact us, we may collect:
•Contact Information: Name, email address, phone number
•Shipping and Billing Information: Shipping address, billing address
•Account Information: Username, password (encrypted), account preferences
•Communication Data: Messages, feedback, and correspondence with our customer service team

1.2 Transaction and Payment Information

•Order Details: Purchase history, items ordered, order value, delivery status
•Payment Information: We do not directly store your full credit card numbers or sensitive payment credentials. All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors (such as Stripe, PayPal, or similar services). We may retain limited payment information such as the last four digits of your card, transaction IDs, and payment status for record-keeping and customer service purposes.

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies, log files, and similar technologies:
•Device and Browser Information: IP address, browser type and version, operating system, device identifiers
•Usage Data: Pages viewed, time spent on pages, links clicked, referring/exit pages, access times and dates
•Location Data: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect for the following purposes:
•Order Fulfillment: To process and deliver your orders, manage exchanges, and handle customer service inquiries
•Communication: To send order confirmations, shipping notifications, and respond to your requests
•Service Improvement: To analyze website usage, improve our products, services, and user experience
•Marketing: To send promotional emails, newsletters, and special offers (you may opt out at any time)
•Fraud Prevention and Security: To detect, prevent, and address fraud, security issues, and technical problems
•Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our terms and policies

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), United Kingdom, and other jurisdictions with similar data protection laws, we process your personal data based on the following legal grounds:
•Contract Performance: Processing is necessary to fulfill our contract with you (e.g., processing your order)
•Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, improving services), provided your rights do not override these interests
•Consent: You have given explicit consent for specific processing activities (e.g., marketing communications)
•Legal Obligation: Processing is necessary to comply with legal requirements

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our business, including:
•Payment Processors: To process transactions securely (e.g., Stripe, PayPal)
•Shipping and Logistics Partners: To deliver your orders
•Cloud Hosting and IT Services: To store data and maintain our website infrastructure
•Marketing and Analytics Tools: To analyze website performance and conduct marketing campaigns
•Customer Support Platforms: To provide customer service
These service providers are contractually obligated to use your data only for the purposes we specify and to protect your information in accordance with applicable data protection laws.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to:
•Comply with applicable laws and regulations
•Respond to legal claims or court orders
•Protect our rights, property, and safety, or that of our users or the public
•Detect, prevent, or investigate fraud, security breaches, or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to this Privacy Policy or a comparable privacy policy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
•Account Information: Retained as long as your account is active or as needed to provide services
•Transaction Records: Retained for a minimum of 7 years for accounting, tax, and legal compliance purposes
•Marketing Data: Retained until you opt out or request deletion
When data is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
•Encryption: SSL/TLS encryption for data transmitted between your browser and our servers
•Access Controls: Restricted access to personal data on a need-to-know basis
•Secure Payment Processing: PCI-DSS compliant third-party payment processors
•Regular Security Audits: Monitoring and testing of our systems
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:
•Access: Request a copy of the personal data we hold about you
•Correction: Request correction of inaccurate or incomplete data
•Deletion: Request deletion of your personal data (subject to legal retention requirements)
•Restriction: Request restriction of processing in certain circumstances
•Portability: Request transfer of your data to another service provider (where technically feasible)
•Objection: Object to processing based on legitimate interests or for direct marketing purposes
•Withdraw Consent: Withdraw consent for processing activities based on consent (without affecting prior processing)
To exercise any of these rights, please contact us at . We will respond to your request within the timeframe required by applicable law (typically 30 days).

7.1 Marketing Opt-Out

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content.

8.1 Types of Cookies We Use

•Essential Cookies: Necessary for website functionality (e.g., shopping cart, login sessions)
•Performance Cookies: Collect anonymous data on website usage to improve performance
•Functional Cookies: Remember your preferences and settings
•Marketing Cookies: Track your browsing activity to deliver targeted advertisements

8.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. For more information on managing cookies, visit .

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not intended for children under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including countries that may not provide the same level of data protection. When we transfer data internationally, we implement appropriate safeguards, such as:
•Standard Contractual Clauses (SCCs) approved by the European Commission
•Ensuring service providers are certified under recognized data protection frameworks
•Obtaining your explicit consent where required

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
•Email:
•Phone: Customer Service Hotline
We are committed to resolving any privacy concerns in a timely and transparent manner.