Exchange & Returns Policy

Thank you for shopping at SOAR! We are committed to providing you with high-quality furniture products and a pleasant shopping experience. Given the nature of our products (large furniture items) and the high costs associated with international shipping, our exchange and returns policy is outlined below. Please read and understand this policy carefully before making a purchase.

General Policy: Exchange Only, No Refunds

Except as expressly provided in this policy, all products sold are available for exchange only and are not eligible for refunds. We understand that you may change your mind, which is why we offer exchange options to ensure you are satisfied with your final choice.

Exchange Conditions

1.Exchange Request Period: You must submit an exchange request within 7 days from the date you receive the product.
2.Product Condition: Items submitted for exchange must be in their original condition—unused, undamaged, and include all original packaging, tags, and accessories. Any items showing signs of use or damage caused by the customer will not be eligible for exchange.
3.Exchange Scope: Exchanges are limited to replacement with items of equal or lesser value. If the replacement item is of lesser value, the price difference will not be refunded.

Exchange Process

1.Submit Request: Please submit your exchange request directly through your order backend and provide a detailed reason for the exchange.
2.Obtain Authorization: Our customer service team will review your request. Upon approval, we will provide you with a Return Merchandise Authorization number (RMA#) and detailed return address. Please note that unauthorized returns will not be accepted.
3.Return the Item: Please pack the item securely to avoid damage during transit. Clearly mark the RMA# we provided on the outside of the package, and then ship it back to us.
4.Shipping Cost Responsibility: For exchanges due to personal reasons (such as dislike, incorrect size, etc.), you will be responsible for all shipping costs, including the cost of returning the original item and the cost of shipping the replacement item to you.

Defective or Incorrect Items

We make every effort to ensure that the products you receive are in perfect condition and match your order exactly. However, should an issue arise, please follow this process:
1.Contact Us Promptly: If you receive a product with a manufacturing defect, damage during shipping, or an item that does not match your order, please contact our customer service team within 48 hours of receiving the product and provide clear photos or videos as evidence.
2.Issue Verification: Our team will verify the evidence you provide.
3.Arrange Exchange: Once confirmed that the issue was not caused by customer mishandling, we will arrange a free exchange for the same product. The return and reshipping costs will be covered by us.
4.Important Note: In such cases, our policy remains to prioritize exchanging the product for you. Only in special circumstances where we cannot provide an exchange (for example, if the product has been discontinued) or when applicable laws or payment processor regulations require a refund, will we discuss alternative solutions with you.

Non-Refundable Items

•All original shipping and handling fees are non-refundable.
•Any clearance items or products explicitly marked as "Final Sale" are not eligible for exchange under this policy.
We reserve the right to the final interpretation of this policy and may update it at any time. Thank you for your understanding and cooperation.