Shipping Policy

Worldwide Shipping

We are pleased to offer worldwide shipping services to deliver our furniture products to customers around the globe.

Processing & Shipping Time

All orders will be processed and shipped within 3 business days from the date of order confirmation. Once shipped, delivery times will vary depending on your location and the shipping method selected by our courier partner.

Shipping Fees

Regardless of the number of items purchased or the total order value, all orders incur a flat-rate shipping fee:

All orders (worldwide): $20 USD

Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor your parcel’s status on our courier partner’s website. If you are a registered user, you can also log into your account to view real-time updates on your order.

Lost or Damaged Packages

We are highly responsible for the safety of your package during transit.

Lost Packages: If your package has not arrived within the estimated shipping time, please contact our customer service team within 7 business days of the expected delivery date. We will initiate an investigation process and, upon confirmation of a lost package, arrange for a reshipment or work with you on an appropriate solution in accordance with our Exchange & Returns Policy.

Damaged Packages: If you receive a damaged package, please ensure you take clear photos (including the package exterior, damaged items, and packing materials) within 24 hours of receipt and immediately contact our customer service team. We will arrange for an exchange based on the extent of the damage, in accordance with our Exchange & Returns Policy.

Customs, Duties, and Taxes (International Orders)

Please be aware that for international orders, additional import duties, taxes (such as VAT, GST, or SST), and customs clearance fees may apply depending on your country’s regulations.

•These charges are the recipient’s responsibility.

•We have no control over these charges and cannot estimate their exact amount.

•We advise international customers to consult their local customs authorities for more information on potential taxes and fees before placing an order.

Delivery Issues & Important Notes

Unsuccessful Delivery: If the courier attempts delivery unsuccessfully (e.g., no one is available to receive the package), the parcel may be returned to a local courier facility or, after several attempts, returned to our warehouse. Please closely monitor your tracking information and promptly contact the courier company or our customer service if you receive an unsuccessful delivery notification. Customers may be responsible for reshipment fees if a package is returned due to recipient-related reasons (e.g., incorrect address, multiple failed delivery attempts).

Incorrect Address: Please ensure you provide a complete and accurate shipping address when placing your order. We are not responsible for packages that cannot be delivered or incur additional charges due to an incorrect or incomplete address provided by the customer.

Contact Us

If you have any questions or require assistance regarding shipping and delivery, please feel free to contact us:

•Email: linze3187@gmail.com

•Phone: Customer Service Hotline